Free shipping within Saudi Arabia for orders over 399 SAR
Free shipping within Saudi Arabia for orders over 399 SAR
Free shipping within Saudi Arabia for orders over 399 SAR
Free shipping within Saudi Arabia for orders over 399 SAR
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About us
(Khanah) is the space where pure design meets superior performance. We specialize in selecting and providing the best gaming and professional workstation accessories in the Kingdom of Saudi Arabia. We are proud to be the official agent for MAONO, and official, certified distributors for an elite group of leading global brands. From integrated audio solutions to the most precise professional mice and keyboards, we are here to ensure your space is equipped with tools that reflect your professionalism and meet your most precise needs.
Warranty
To submit a product for warranty repair, please contact our customer support team first. You will need to provide the purchase receipt or order number along with a detailed description of the problem. Our team will guide you through the return process. Make sure to package the product securely to avoid any damage during shipping.
As the official agent and authorized distributor for our brands, we guarantee that all electronic products offered at (Khanah) are covered by our comprehensive and direct two-year (24 months) warranty.
Your warranty at (Khanah) is completely direct to ensure your convenience. Once you contact customer service, we will arrange to collect the product from your city, so our team can inspect and process it as quickly as possible.
We are committed to fully protecting your rights and providing a hassle-free experience. If our specialized team determines that the product under warranty cannot be repaired, we will immediately replace it with a brand-new product. In the event that the exact version is not available in our inventory, you will have the full option to either receive a refund for the product amount or exchange it for another product. Our team will handle all procedures to ensure your exceptional experience continues without any delay.
In the interest of complete transparency, the (Khanah) warranty covers all manufacturing defects to ensure flawless performance. However, situations that fall outside the scope of manufacturing defects are excluded from coverage, including:
- Misuse or accidents: Damage resulting from dropping, liquid spills, or negligence.
- Unauthorized modifications: Attempts to disassemble products, make internal modifications, or perform maintenance outside the supervision of our team.
- Normal wear and tear: Changes resulting from continuous daily use (such as surface scratches, color fading, or the natural degradation of battery life).
- Incorrect operation: Using the products in harsh environments or with electrical connections that are incompatible with the manufacturer's guidelines.
We are always here to provide technical advice to our customers, even for products that are out of warranty, to ensure your devices continue to operate at their best level.
