• Privacy policy

Privacy policy

1. Our Commitment to Your Privacy At (Khanah) store, we fully understand the importance of privacy and appreciate your trust in choosing us to equip your professional space. We are fully committed to protecting your personal data and maintaining its confidentiality, following the highest technical and security standards to ensure a safe and reliable shopping experience.

2. What Data Do We Collect? When you visit our store or make a purchase, we collect some basic information to ensure we provide a service that meets your expectations, including:

  • Personal Information: Name, email address, phone number, and shipping address (city, neighborhood, street).

  • Payment Information: Your payment details are processed through fully encrypted and secure payment gateways. We do not store your credit card numbers or sensitive bank details on our servers.

  • Browsing Information: Internet Protocol (IP) address, browser type, and information about your interaction with the store's pages to improve user experience.

3. How Do We Use Your Data? We use the data we collect for the following purposes only:

  • Fulfilling your orders, processing payments, and confirming purchases.

  • Arranging shipping and accurate delivery to your address.

  • Communicating with you to provide order updates, or to offer technical support and direct warranty services.

  • Enhancing the shopping experience at (Khanah) by understanding your preferences and improving the store's interface.

  • Sending exclusive offers and updates on new products (you can unsubscribe from these emails at any time).

4. Sharing Data with Third Parties We do not sell, rent, or share your personal data with any external parties for marketing purposes. Data sharing is limited only to our essential partners to ensure the completion of your order, who are:

  • Logistics Service Providers: Shipping and delivery companies to ensure your equipment arrives safely.

  • Electronic Payment Gateways: Such as credit card payment providers or approved installment services, to ensure your payments are processed with complete security.

  • Legal Compliance: We may be required to disclose certain information if requested to do so under the applicable laws and regulations in the Kingdom of Saudi Arabia.

5. Data Security and Protection The (Khanah) store is protected using the latest encryption technologies (SSL) to ensure the protection of all data transmitted between you and our servers. We take all administrative and technical measures to prevent unauthorized access to, loss of, or tampering with your information.

6. Cookies We use cookies to improve your store experience, such as remembering the contents of your shopping cart, recognizing you on future visits, and delivering content tailored to your interests. You can always adjust your browser settings to decline cookies if you wish.

7. Your Rights as a Customer Under the data protection laws in the Kingdom of Saudi Arabia, you always have the right to:

  • Access your personal data that we hold.

  • Request the correction or update of any inaccurate data.

  • Request the deletion of your personal data from our records (provided it does not conflict with our legal and financial obligations).

8. Amendments to the Privacy Policy We reserve the right to update or amend this Privacy Policy at any time to align with technical developments or regulatory changes. Any updates will be published immediately on this page.

9. Contact Us We are always here to serve you. If you have any questions or concerns about how we handle your personal data, please contact us via:

  • Email: info@thekhanah.com

  • Address: Al Madinah Al Munawwarah, Kingdom of Saudi Arabia.