• Terms of service

Terms of service

1. Introduction and Acceptance Welcome to the (Khanah | KHANAH) store. Your use of this website, or your purchase of any of our products (such as professional microphones, keyboards, mice, and other workstation and gaming accessories), constitutes your explicit and binding agreement to comply with all the terms and conditions outlined below ("Terms of Service"). These terms apply to all site users, including browsers, customers, and suppliers.

2. General Conditions and Usage Policy

  • Right to Refuse: We reserve the absolute right to refuse service or cancel orders for anyone, at any time, and for any reason we deem appropriate, provided it does not conflict with applicable laws.

  • Data Security: You understand and agree that your data (excluding credit card and payment information) may be transferred unencrypted to comply with the technical requirements of various networks. Payment and credit card information, however, is always encrypted according to the highest approved security standards.

3. Products, Pricing, and Accuracy of Information

  • Nature of Products: As an official distributor and authorized agent for leading brands, we ensure the provision of authentic and premium products. Some products may be available in limited quantities and are subject to our return and exchange policy.

  • Display Accuracy: We have made every effort to display the colors and details of our products as accurately as possible. However, we cannot guarantee that your device's screen will display colors with complete accuracy.

  • Modifications to Prices and Services: The prices of our products are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time, and we shall not be liable to you or any third party for any modification, price change, or suspension of the Service.

4. Billing and Account Information Accuracy

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You commit to promptly updating your account information (including email address and payment details) as soon as it changes, so that we can complete your transactions and contact you as needed.

5. Warranty and Maintenance

  • All electronic products purchased from (Khanah) are subject to our direct two-year (24 months) warranty against manufacturing defects, in accordance with the "Warranty Policy" approved on the site. (Khanah) store reserves the right to determine the appropriate action (replacement, repair, or compensation) based on the technical inspection.

6. Disclaimer of Warranties and Limitation of Liability

  • We do not guarantee that your use of our service will be uninterrupted or error-free. You explicitly agree that your use of, or inability to use, the service is at your sole risk. All products and services are provided "as is" and "as available" for your use, without any representations or warranties, express or implied, beyond the scope of the official warranty document.

7. Governing Law and Jurisdiction

  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, construed, and enforced exclusively in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia. Any dispute arising from or relating to these terms shall be subject to the spatial and exclusive jurisdiction of the courts of Al Madinah Al Munawwarah.

8. Contact Information We are always happy to hear from you and answer your inquiries regarding the Terms of Service or any of the store's policies through our official channels:

  • Email: info@thekhanah.com

  • Address: Al Madinah Al Munawwarah, Kingdom of Saudi Arabia.